Return & Exchange Policy

At Nook Nosh, we strive to ensure that every customer loves their purchase. However, if you're not completely satisfied with your order, we’re here to help. Please read our Return & Exchange Policy carefully.

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1. Eligibility for Return or Exchange

Due to the nature of perfume and personal care products, we only accept returns or exchanges under the following conditions:

• You received a damaged, leaking, or defective product

• You received the wrong item

• The product was expired on arrival

Note: We do not accept returns or exchanges for reasons such as personal dislike of fragrance after use or change of mind.

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2. Return & Exchange Window

• You must raise a return/exchange request within 48 hours of receiving the order

• Requests made after this period will not be eligible

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3. How to Request a Return or Exchange

To initiate a return or exchange, please contact us via:

• Email: hello@nooknosh.in

• Subject line: Return/Exchange Request - Order #[Your Order Number]

• Include:

  • A brief reason for return/exchange

  • Clear photos/videos of the product and packaging (including shipping label)

Our team will review the request and respond within 24–48 hours.

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4. Return/Exchange Conditions

To be eligible:

• The product must be unused and in its original packaging

• The outer shipping box, invoice, and product seals (if any) must be intact

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5. Refunds (If Applicable)

• Once the return is approved and received, we will process the refund to your original payment method within 5–7 business days

• In case of COD orders, we will issue a refund via UPI or bank transfer

• Shipping and COD charges (if any) are non-refundable, unless the return is due to our error

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6. Exchanges

• If eligible, we will ship the replacement product at no extra cost

• Exchanges are subject to stock availability

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7. Cancellations

• Orders can be cancelled within 2 hours of placing them or before they are shipped (whichever is earlier)

• Once shipped, cancellations are no longer possible

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8. Non-Returnable Items

The following are not eligible for return or exchange:

• Opened or used products

• Free gifts or promotional items

• Products returned without original packaging or invoice

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9. Contact Us

If you have any questions about our Return & Exchange Policy, please reach out to:

Email: nooknosh25gmail.com
Website: https://nooknosh.in